Shipping & Delivery Policy
At Emily & Peter Vancouver we strive to deliver your order as quickly and accurately as possible. Below you will find all important information regarding our shipping and delivery process.
Shipping Costs
Shipping costs are FREE and clearly displayed during the checkout process and depend on factors such as:
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Package weight
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Shipping destination
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Selected shipping method
Processing Time
Orders are processed within 1 to 2 business days.
Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to follow your shipment.
Delivery Time
The estimated delivery time is 10 to 12 business days, depending on your location.
Please note that delivery times are estimates and may vary due to busy periods, customs inspections, public holidays, or other external factors beyond our control.
Shipping Method & Origin
All orders are shipped directly from our international suppliers, which may be located in China.
Because of this, customs duties, import taxes, or additional fees may apply depending on the destination country. These costs are the responsibility of the customer.
Shipping Responsibility
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If tracking information confirms that the package has been delivered, responsibility transfers to the customer.
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Customers are responsible for providing a correct and complete shipping address.
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Any address errors must be reported within 24 hours of placing the order.
Emily & Peter Vancouver is not liable for delivery issues caused by incorrect address details.
Tax and Duties
Import duties, taxes and customs fees may apply and are the responsibility of the customer.
If a package is refused due to unpaid customs fees, it may be returned or destroyed by the carrier. In such cases, we cannot issue a refund.
Contact Information
If you have any questions regarding shipping or delivery, please contact us at:
Email: info@emilypetervancouver.com