Privacy Policy

Privacy Policy – Emily & Peter Vancouver

This Privacy Policy applies to the services of Emily & Peter Vancouver, reachable via info@emilypetervancouver.com.We highly value the privacy of our customers and handle all personal data with care, confidentiality, and in accordance with applicable laws and regulations.

By using our website and services, you agree to the collection and use of information as described in this Privacy Policy.

Collected Personal Data

When you place an order, create an account, subscribe to marketing communications, or contact us, we may collect the following personal data:

  • Full name

  • Address details

  • Email address

  • Phone number

  • Payment information (processed securely via third-party payment providers)

  • IP address and device information

  • Website usage and activity data

We only collect personal data that is necessary to provide, operate, and improve our services.

Purpose of Data Processing

Your personal data is used for the following purposes:

  • Processing and delivering orders

  • Providing customer service and support

  • Communicating order updates and important information

  • Sending marketing communications (email and SMS), where consent has been given

  • Improving our website, services, and user experience

  • Complying with legal and administrative obligations

Your data will never be used for purposes other than those described above without your consent.

Cookies & Tracking Technologies

The Emily & Peter Vancouver website uses cookies, pixels, and similar tracking technologies to:

  • Remember items added to your shopping cart

  • Analyze website usage and performance

  • Understand visitor behavior

  • Determine when a shopping cart has been abandoned

  • Enable marketing features such as email and SMS reminders

You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect website functionality and user experience.

SMS Marketing & Abandoned Cart Notifications

We use cookies, pixels, and similar technologies to track which products you add to your shopping cart and to determine whether a cart has been abandoned. This information may be used to trigger cart reminder communications, including SMS messages.

When you provide your phone number and explicitly consent to receive SMS messages, we may send you:

  • Transactional messages

  • Marketing communications

  • Abandoned cart reminders related to your interaction with our website

Your phone number and SMS consent are used solely for these purposes and are not used for unrelated activities. Message frequency may vary, and standard message and data rates may apply. You can opt out of SMS communications at any time by following the unsubscribe instructions included in the message.

Location Tracking & Location-Based Services

We may collect general location information, such as country, region, or city, based on IP address or device data. This information is used to:

  • Improve website functionality

  • Personalize content and communications

  • Ensure compliance with legal requirements

Location data may also be used to ensure that communications, including SMS messages, are relevant to your geographic region. We do not collect or store precise real-time location data unless explicitly stated and consented to.

Sharing Data With Third Parties

Emily & Peter Vancouver only shares personal data with third parties when necessary to perform our services. This may include:

  • Payment service providers

  • Shipping and logistics partners

  • IT, website, analytics, email, and SMS service providers

These parties only receive the data strictly necessary to perform their tasks and are required to handle your information securely and confidentially.

SMS opt-in data, consent records, and phone numbers collected for SMS communications are never sold, rented, or shared with unaffiliated third parties for their own marketing purposes, even if other categories of data are shared as described elsewhere in this Privacy Policy.

We may also share personal data if legally required to do so under applicable Dutch, European, or Canadian law.

Data Retention

We do not store personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law (such as tax or administrative regulations).

Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion of your data

  • Object to the processing of your data

  • Request data portability

To exercise any of these rights, please contact us via info@emilypetervancouver.com. We will respond as quickly as possible.

Contact Information

If you have any questions or concerns about this Privacy Policy or the way we handle personal data, please contact us at:

Emily & Peter Vancouver
Email: info@emilypetervancouver.com