Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Emily & Peter Vancouver. By placing an order on our website, you agree to these Terms & Conditions.

1. Applicability

These Terms & Conditions apply to every offer, order, and agreement concluded via the website of Emily & Peter Vancouver. By completing a purchase, you confirm that you have read, understood, and agreed to these terms.

2. Product Information

We make every effort to ensure that all product descriptions, images, and information on our website are accurate and up to date. However, minor errors, such as typographical mistakes, color differences, or inaccuracies, may occur.

Product images are for illustrative purposes only and may slightly differ from the actual product.

3. Orders & Payment

Orders are processed only after full payment has been received.

We offer various secure payment methods, which may differ depending on your location. Customers are responsible for selecting a suitable and available payment method during checkout.

Emily & Peter Vancouver reserves the right to refuse or cancel any order in cases of suspected fraud, misuse, or unauthorized activity.

4. Processing & Delivery

Processing time: 1–3 business days
Estimated shipping time: 3–7 business days (depending on destination and external factors)

Orders are shipped directly from our international suppliers, which may be located outside Europe, including China.

Please note that delivery times are estimates and may vary due to customs, holidays, or logistical circumstances beyond our control.

5. Returns & Cancellations

Returns and cancellations are subject to the conditions described in our Return Policy, which forms an integral part of these Terms & Conditions.

6. Liability

Emily & Peter Vancouver is not liable for loss or damage during shipping if tracking information confirms delivery to the address provided by the customer.

Customers are responsible for providing accurate and complete shipping information. Address errors must be reported within 24 hours after placing the order.

7. Intellectual Property

All content on the Emily & Peter Vancouver website — including but not limited to texts, images, logos, designs, and branding — is the exclusive property of van den Ende Ecommerce and may not be copied, distributed, or used without prior written permission.

8. Complaints Procedure

If you have a complaint, please contact us via info@emilypetervancouver.com.

We aim to respond to all complaints within 5 business days and will work together with you to find an appropriate solution.

9. Applicable Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of The Netherlands.